Find answers to some of our most frequently asked questions here. Alternatively, call or email us and we will be glad to answer your specific questions.

Q. What is Facilitation?
  1. Facilitation is a professional service concerned with the process of supporting groups to work cooperatively and effectively.

    The facilitator will design and guide the process of the meeting whilst remaining neutral on content.  The facilitator adopts the role of enabling participants to assume responsibility and to take a lead on delivering outcomes.  Helping the group towards its own destination, the facilitator is a process guide, whilst participants are the living content.

    Our facilitators will:

    • Help you clarify the purpose and outcomes of the meeting
    • Ensure people are introduced and connect with one another
    • Look after the physical space
    • Establish ground rules that support the aims of the meeting
    • Create an environment where people can bring the best of themselves to the task in hand
    • Encourage participation of all
    • Deal effectively with difficult behaviours
    • Pay attention to how the group operates and offer feedback as required
    • Lead by example
Q. Why Hire a Facilitator?
  1. It’s a significant waste of money if people arrive at a meeting voicing these common complaints and questions:

    • What’s the purpose of the meeting?
    • Why am I here?
    • These meetings are a waste of my time because they never go anywhere
    • This meeting is not relevant to me
    • It’s the same old voices dominating and saying the same old stuff
    • Am I the only one who finds these meetings boring?

    Middle managers estimate they spend 35% of their working week in meetings and top managers 50%.  In addition, it is believed that 30% of these meetings are not worth the time and money invested. 

    When organisations bring people together, its essential that the process delivers a focused, purposeful, efficient and successful outcome in order to justify the investment.

    If your meetings don’t deliver value for money, either have fewer of them or call us and arrange a free consultation so we can help you get your meetings back on track.

Q. What is Team Coaching?
  1. Team coaching is a learning intervention that focuses on increasing team performance. The emphasis is on facilitating conversations between team members with the aim of making more effective use of collective skills, knowledge and interests.

    Working with a coach, a team can enhance its effectiveness. Team coaching offers an opportunity for the team to reflect together on their goals and objectives and how they are working together to achieving them. Team coaching can support a team to address specific challenges and build stronger and more productive relationships between members.

Q. Why Team Coaching?
  1. Team coaching offers a confidential and thought provoking learning partnership where the team can:

    • gain insight into their collective strengths, knowledge and interests
    • clarify shared vision and goals as well defining team boundaries and roles
    • reflect on how everyone is working and interacting together and build on this awareness to enhance the teams effectiveness
    • address specific issues that are impacting on the teams performance
    • enhance the teams ability to respond effectively to complex challenges and opportunities
    • receive support in the planning and implementation of major change initiatives and projects
Q. What is involved in Team Coaching?
    • Initial conversations with team members to clarify expectations, overall focus of the coaching and the coaching contract
    • First coaching session – building the coaching partnership and agreeing collective goals and desired outcomes form a major part of the initial session. In preparing for this first session, team members may be asked to complete a short questionnaire.
    • Continuing coaching sessions – team coaching sessions usually last 90 minutes to 3 hours depending on size of the team
    • Evaluation & ending
Q. Who is it for?
    • New teams who want to invest in building effective relationships so as to maximise the teams’ impact and effectiveness.
    • Existing teams who want to enhance their performance and increase their capacity (skills, knowledge and capability) to manage issues more effectively.
    • Leadership teams who want to increase their impact and influence as leaders
    • Teams dealing with specific challenges who want to explore effective strategies for addressing a specific issue or conflict as well as increase their capability to manage challenges more effectively.
Q. How will Kinharvie work with my team?
  1. As coaches, we work with the whole team and take a stance of curiosity, inquiry and interest rather than judgement. Based on mutual respect and a clear contract, we use structured reflection, analysis and thoughtful questioning to facilitate the team to achieve new insights, identify creative possibilities and commit to purposeful action towards their collective goals. We do not give answers but support the team to find its own solutions. 

Q. Do I only need coaching if I have problems with my performance?
  1. The short answer is no.   Performance coaching is a particular focused coaching approach that involves an initial conversation between the individual, their manager and the coach where specific objectives are agreed and worked on during the 1 to 1 coaching session (usually 4 or 6 sessions).  At the end of the coaching, there is typically a final meeting between the client, their manager and the coach to review progress against the initial performance objectives.

    Whilst coaching can be used as a space to reflect on performance, effectiveness, areas for development and an opportunity to experiment with new behaviours and ways of thinking that support you to be more effective, the bottom line is that the coaching agenda is set by you.  In the initial session your coach who will support you to clearly articulate your coaching goals –the issue/question/dilemma that if you could change/answer, would make the biggest difference in your life and work at this point in time.   
Q. Do you offer online or telephone coaching?
  1. Yes – we offer both online (usually through Skype) and telephone coaching.

Q. How can coaching help me?
  1. Coaching offers a space away from the urgency, demands and uncertainty of work, to reflect on the issues and concerns challenging you and impacting your effectiveness and satisfaction. Coaching helps you to discover deeper insights, build resilience, manage change constructively and find new ways to navigate complex issues. 

    Coaching does this by creating space for honest conversation, deep reflection and professional and personal learning, something that is often absent in the busyness of our lives. Coaching supports and challenges you to develop personal courage and confidence to make new choices that increase your effectiveness and satisfaction at work and in your life.

Q. How is Gestalt coaching different from other types of coaching?
  1. Gestalt coaching has  much in common with other coaching approaches, for example, co-creation of the coaching relationship; use of core coaching skills and ethical practice.   What is distinctive about Gestalt coaching is the following:

    • Raising awareness – Gestalt coaching focuses on deepening awareness and understanding of ‘what is’ in the present moment rather than what could be or what was.  Deepening the clients understanding of ‘what is’ expands the potential for a wider range of choices for action
    • The Gestalt coach works in the present moment by encouraging the client to experience what is happening in their bodies and thoughts as they speak about their dilemma/issue.  To bring all their wisdom (body, emotions and thoughts) to their issue
    • Use of experiments – the Gestalt approach is very experiential and we will invite clients to experiment with ‘trying out’ new behaviours and reflect on what they learnt
    • As coaches we aim to be fully present and embodied.  We are literally in our bodies, aware of our thoughts, our physicality, our spirit and energy in the present moment.  At the same time, we attend to the client’s physicality.  We will judiciously share these internal and external observations with the aim of heightening and deepening the clients understanding. 
    • We believe change happens when, paradoxically, you deepen your understanding of where you are rather than focusing on what you want to be or do.  By raising awareness of and embracing the  ‘what is,’ including what is keeping you where you are (forces for sameness) and what is pushing you to change (forces for change) you open up new possibilities for action
    • We also have a healthy respect for resistance, seeing it as something to embrace and understand rather than push against

    To learn more about Gestalt coaching see

    Coaching Today - Intro to Gestalt Coaching Coaching Today - Intro to Gestalt Coaching (697 KB)


Q. What happens in a coaching session?
  1. The initial session involves building an effective client-coach partnership based on mutual sharing, collaboration and cooperation.  The focus is on co-creating a coaching contract that will support you to get the most from your coaching.  This contract will include clarifying with you coaching goal/objective), number of session, confidentiality and feedback requirements (if any) to your organisation. It is your opportunity to determine if coaching is for you and whether you could work effectively with your coach.  As part of building the partnership, you will be asked questions such as:
    • What qualities, strengths and attributes do you most value in yourself?
    • How do you see the coach supporting your work?
    • What approaches encourage & motivate you and discourage & de-motivate?
    • How will you /we know if we are successful? 

    In subsequent coaching sessions, your coach will use the skills of active listening, powerful questioning, awareness raising and action planning to encourage self-discovery and elicit from you your own solutions and strategies so you move towards achieving your goals. Coaches maintain an attitude of inquiry, curiosity and without judgement, they aim to evoke clarity, deepen learning and increased energy for action.    Your coach will elicit commitment to any actions you choose and hold you responsible by taking time in the subsequent session for you to feedback and reflect on what you have learnt and would do differently as a result of your actions.

Q. What's the difference between coaching and counselling?
  1. The similarities between coaching and counselling are they are both on-going, confidential, one-to-one relationships where the client wants to change.  The differences are that therapy focuses on personal healing and understanding.  The emphasis is on personal change and understanding of root causes of long standing issues.  Coaching focuses instead on articulating and achieving future potential and moving to action.  Coaching is about working with professional/personal challenges and a desire to realise potential.
Q. What's the difference between team coaching and team facilitation?
  1. Whilst there can be a lot of overlap between team coaching and team facilitation the differences are:

    Team Facilitation – here the facilitator’s focus is on designing and managing a suitable process to enable to team to achieve its task.  The facilitator manages the process and keeps the meeting moving forward in a coherent way so that team members are free to focus on their task - be it problem solving or making a joint decision.  Team facilitation is often, but not always a one off, discrete event.

    Team coaching – the team coach sees the whole team rather than individual members as the primary client.  The coach develops a relationship with the whole team, over time, with the aim of supporting their collective learning and development..  Team coaching provides insights into the patterns, beliefs and drivers of the team and supports the team to act on these in order to more effectively employ their collective potential. The coach accompanies the team towards their goal and tends to use more emergent rather than pre-planned processes to support learning and development.  
Q. When is coaching appropriate and when is it not appropriate?

  1. Coaching is for people who value the quality of their life and prioritise having a fulfilling personal and professional life.   It is for people who are committed to learning, are open to support and want to be proactive in solving a problem or issue.  

    More specifically coaching is appropriate if you:

    • Have a particular problem or issue that you want to be proactive in solving but are feeling stuck or unsure how to move forwards
    • Want to explore new possibilities for yourself – professionally and personally
    • Want to deepen your understanding and explore different ways to  manage change or  a difficult situation
    • Are new to management or leadership and want to develop your management/leadership skill and enhance the skills, resources and creativity you already have
    • Need space to reflect on a particular dilemma and how to manage  it more effectively
    • Are struggling to bring the best of yourself to work and seek balance in your life and work
    • Need to build your resilience in order to cope with uncertainty and rapid change
    • Want to thrive rather than merely  survive at work

    Coaching is not appropriate if you are looking for expert advice or personal healing from a past trauma.

Q. How will you work with me?
  1. As coaches, we work with the individual and take a stance of curiosity, inquiry and interest rather than judgement. Based on mutual respect and a clear contract, we use structured reflection, analysis and thoughtful questioning to facilitate the person to achieve new insights, identify creative possibilities and commit to purposeful action towards their collective goals. We do not give answers but support the individual to find their own solutions.

Q. What does engaging in Developmental Coaching involve?
    • Initial conversations with individual to clarify expectations, overall focus of the coaching and the coaching contract
    • First coaching session – building the coaching partnership and agreeing goals and desired outcomes forms a major part of the initial session. In preparing for this first session, an individual may be asked to complete a short questionnaire
    • Continuing coaching sessions – individual coaching sessions usually last 90 minutes
    • Evaluation & ending
Q. Who is Developmental Coaching for?
    • Individuals who want to re-think where they are going professionally
    • New and experienced managers who want to develop their awareness, skills and confidence
    • Professionals and individuals struggling with work place issues or those who want to increase their impact at work
Q. What is Developmental Coaching?
  1. Developmental Coaching offers a confidential and thought provoking learning partnership where you can:

    • gain personal insight into your strengths, talents and gifts
    • reflect on your work practice and consider how you can enhance your effectiveness
    • grow your confidence, courage, integrity and potential as an individual, manager or leader
    • gain fresh perspectives on complex challenges and opportunities and enhance your ability to respond effectively
    • develop a personal action plan for moving towards desired professional & personal goals
    • receive support in the planning and implementation of major change initiatives and projects
Q. What is coaching and who delivers the programme?
  1. Coaching is a potent means to help individuals to maximise their personal and professional potential.  Effective coaching supports growth and development through self-initiated change.  Coaching helps a person enhance their effectiveness and take purposeful action towards desired change in work and life. 

    Kinharvie Institute is delighted to be able to offer this International Coach Federation (ICF) accredited programme in partnership with The Gestalt Institute of Cleveland (GIC).  For over 55 years GIC has been a premier Institute for the innovative application of Gestalt theory to individuals, groups, organisations, and communities.  In keeping with its illustrious history the Gestalt Institute of Cleveland was the first organisation to offer a Gestalt coaching training program and currently is the only Gestalt coach training program in the world with the highest level of ICF accreditation (ACTP).